Eminiss Services Computer Service Questionnaire
 
Name:  
Title:  
Company Name:  
Address Line 1:  
Address Line 2:  
City:  
Province/State:  
Postal Code/Zip:  
Daytime Phone:  
Evening Phone:  
Email Address:  

How often do you or your family have computer problems that they cannot fix themselves?

Daily or several times a day
Weekly
Monthly
Less than once a month
Don't know

What are your most frequent computer problems?

1
2
3
Who takes care of your computer problems? (Please check all that apply.)
You
Another family member
A friend
An outside service
An independent technician
A computer service or repair company
A computer manufacturer such as Dell or Apple
A computer retailer such as CompUSA or Best Buy
Don't Know
Other

Are your computers linked together in a local network?

Yes
No
Don't Know

Who set up your network? (Please check all that apply.)

You
Another family member
A friend
An outside service
An independent technician
A computer service or repair company
A computer manufacturer such as Dell or Apple
A computer retailer such as CompUSA or Best Buy
Don't know
Other (please describe)

How much did you pay to have your network set up?


If you have questions about your computer(s), where do you look for answers? (Please check all that apply.)

A family member
Online help
Instruction books that come with equipment or software
A friend
Computer books
Computer retail customer service
Computer manufacturer help line
Other (please describe)

Do you pay for any computer preventative maintenance service?

Yes
No
Don't Know

How much do you pay for this service?

Don't Know

If you were to consider a preventative maintenance program for your computers, what would be the most important reasons? (Please check all that apply)

Virus protection
Security
Network updates
Software updates
Optimize performance
Avoid future breakdown
System upgrades
Hacker protection
Other (please describe)

We have a new computer service that comes to your home quarterly for preventive maintenance. We will:

  • Conduct a systems analysis
  • Remove spy ware
  • Remove junk files
  • Update anti-virus software
  • Upgrade security
  • Make recommendations for equipment upgrades, software and back-ups
What price would you expect to pay for this service?
Please state the price per computer per quarterly visit:
Would you like to purchase this service for your home?
Yes, I Want Preventative Maintenance to come to my home
No, I Don't Want Preventative Maintenance to come to my home
 
Services and prices

New Computer Installation $149
Includes everything you need to ensure that your computer is ready to go:

  • Complete set-up of computer, monitor and up to 4 devices such as: printer, scanner, digital camera, PDA, game system, etc.
  • Includes configuration of security and anti-virus protection software
  • Email set-up and connection to your dial-up or broadband internet service
  • Transferring up to 4 gigabytes of data from your old computer to your new computer


New Wireless Network Installation $289
No wires, no cables. Freedom to work where you want.

  • All wireless equipment included
  • Email set-up and connection to your dial-up or broadband internet service
  • Connects 2 personal computers (additional computers or devices are $99 each including hardware)

Computer Top-Performance Tune-up $89
Preventive maintenance helps keep your computer running at top-speed. The Top Performance Tune-up includes:

  • Complete diagnostics
  • File scan, repair and clean-up
  • Temp and Junk file removal
  • Optimizing your configuration
  • Elimination of pop-up ads
  • Complete security review and recommendations (Estimates for security upgrades generally run about $75-120)

Repair Service - $95 for common repairs
Including: Printer problems, email problems, and Internet problems

  • Complete diagnostics
  • Repair of the problem, or estimate if problem is unusual or catastrophic

Repair Service plus Top-Performance Tune-up $149 (savings of $35)

  • Repair of the problem, or estimate if problem is unusual or catastrophic
  • Complete diagnostics
  • File scan, repair and clean-up
  • Temp and Junk file removal
  • Optimizing your configuration
  • Elimination of pop-up ads
  • Complete security review and recommendations (Estimates for security upgrades generally run about $75-120)

How interested would you be in receiving an Internet newsletter about ways to keep your computer network problem-free?

1 = very uninterested
2
3
4
5
6
7
8
9
10 = very interested

If you have an interest in an Internet newsletter, what are some subjects you would like to see covered?

 
Would you like to participate in future surveys?
Yes. Please give us your email address for future surveys:
No

Classification


Please tell us if you are:

Female
Male

Please tell us your age category:

Under 18
18-24
25-34
35-44
45-54
55-64
65 or older

What operating system do you run on your primary computer?

Windows XP
Windows NT
Windows 95
Windows 98
Windows 2000
Windows ME
Other
Don't Know

Home zip code or postal code

zip